Need help? You're in the right place.
Email: [email protected]
We aim to respond within 48 hours, Monday to Friday. Please include:
You take a well-lit selfie inside the app. The photo is sent to our AI provider (Anthropic) for analysis. The AI returns a skin score, a skin-age estimate, and category-level breakdowns (acne, hydration, pores, etc.). You keep your scan history in-app so you can track progress over time.
No. GlowLab is a cosmetic skincare app. It provides AI-powered skin analysis for informational and cosmetic purposes only. It is not a medical device and cannot diagnose, treat, or prevent any medical condition. Always consult a qualified dermatologist or healthcare provider for any medical concern about your skin.
Free plan: 1 scan per rolling 7-day period. Premium (Monthly or Lifetime): Up to 3 scans per day.
The score is a directional indicator, most useful for tracking change in your own skin over time — not for comparing yourself to other people. Lighting, angle, and image quality all affect the score. For best consistency: scan in the same place at the same time of day with natural light.